Booking Terms & Changes

Last Updated: January 2025
Operated by TRIPERING – Intertravel Group

These Booking Terms govern all reservations made through the TRIPERING platform, including flights, hotels, tours, insurance, and related travel services.
By proceeding with a booking, you acknowledge and agree to all conditions stated below.

1. General Guidelines

Only available travel services shown in the booking system can be reserved.
Passenger names must exactly match the passport used for travel.
Each travel service (flight, hotel, tour, etc.) carries its own terms and conditions, including refund, cancellation, and amendment policies.
Customers must review all terms carefully before confirming payment.
Agreement to these conditions is confirmed by ticking the acceptance checkbox during booking.
Many fares and services become non-refundable immediately after payment or ticket issuance.
Prices and availability are dynamic and subject to change without notice.
All requests for changes, cancellations, or refunds must be made in writing via email or the official TRIPERING contact form.
Airline and provider rules always apply, and changes may incur penalties or service fees.

2. Cancellations

All cancellations are subject to the airline’s and service provider’s terms and fees.
Certain fares may be fully non-refundable.
For full-service (regular) airlines, cancellations must typically be made 24 to 72+ hours prior to departure, depending on airline policy.
For low-cost carriers (LCCs), cancellations must be requested at least 72 hours before departure.
Cancellations requested after ticket issuance are subject to:
- Airline penalties
- TRIPERING administrative or retainer fees (where applicable)

3. Changes (Modifications)

Changes to dates, destinations, or services may result in fare differences and depend on availability.
All modifications are subject to the airline’s fare rules.
If a service is canceled or unused, TRIPERING will initiate a refund only after receiving the corresponding credit from the airline or service provider.
A TRIPERING retainer fee may be applied to cover administrative, processing, or banking costs, in addition to any airline penalties.

4. Refunds

Refund processing times vary by airline and can take 15 days to over 6 months, depending on the case and refund channel.
TRIPERING will process refunds only after the funds are received from the airline or supplier.
If a customer changes or cancels a booking directly with the airline, TRIPERING is not responsible for any resulting issues or delays.
Refunds are credited using the original payment method, unless otherwise agreed in writing.

5. Additional Airline Conditions

Overbooking & Entry Denial

Airlines may overbook flights; in such cases, they are responsible for offering alternatives or compensation according to their policies.
Passengers denied entry into a country for any reason are personally responsible for fines or costs incurred by the airline.

Group Bookings

Published fares apply to individual bookings only.
Airlines may cancel bookings identified as group travel (typically 9+ passengers) if made separately to bypass group rules.

Airport Arrival Times

Recommended check-in times:

Low Season: Arrive 2–3 hours before departure.
High Season: Arrive 4–5 hours before departure.
Late arrivals may result in denied boarding.

6. Luggage Policy

Purchase baggage allowance in advance to avoid higher airport fees.
Review and comply with each airline’s baggage rules.
Additional luggage may incur extra charges; for mixed-carrier itineraries, luggage may need to be rechecked and additional fees paid.
Label all bags (inside and out) and secure them properly.
Keep valuables, documents, and electronics in carry-on luggage.
Prohibited or dangerous items will be removed by security authorities.
Never accept luggage from others.
TRIPERING and airlines are not liable for lost or damaged baggage; travelers should always be present during luggage handling.

7. Seating and Special Requests

Seat preferences may be requested via email or WhatsApp but are not guaranteed due to operational or safety constraints.
Children cannot be seated in emergency exit rows.
Some airlines may charge additional fees for seat selection.
Requests for special services (baby cots, meals, wheelchairs, assistance, etc.) must be submitted before departure and are subject to availability.
Enter frequent flyer numbers online or through TRIPERING support to ensure mileage accrual where applicable.

8. Documents and Personal Data

The name on the ticket must exactly match the passport.
Passport nationality and number must be entered accurately.
Providing false or incorrect information may lead to denied boarding and penalties.
Customers are solely responsible for:
- Holding a valid passport and visas for all destinations
- Complying with entry, health, and vaccination requirements
- Managing time zone differences when making booking changes
Travel insurance is strongly recommended and can be purchased at:
🌐 https://siassistance.com/intertravel

9. Airline Communication

Airlines may contact passengers directly regarding:
- Schedule or aircraft changes
- Seat assignments
- Delays or cancellations

TRIPERING will assist in facilitating communication but is not liable for updates or operational changes made directly by the airline.

10. Important Notes

Airlines operate under multiple cabin classes and fare sub-classes (e.g., Light, Standard, Flex), each with its own rules and restrictions.
No-shows may result in forfeiture of the entire ticket value.
Taxes and surcharges may fluctuate due to fuel or currency changes without prior notice.
Penalty amounts vary by airline, fare type, and booking date.
TRIPERING will make every effort to support and mediate with airlines on behalf of customers, but cannot guarantee outcomes when airline policies are final.

11. Travel Service Complaint Process

In the event of a problem or dispute:

File a formal complaint with the relevant airline or provider.
Request and retain a claim or reference number.
Some airlines require complaints to be submitted directly through their official website.
For baggage claims, retain your luggage tag, as it is required for tracing and compensation.

TRIPERING may assist with complaint follow-up but acts only as a facilitator, not as a decision-making authority.

Contact Information

For booking changes, cancellations, or support, please contact:
📧 info@tripering.com
📞 +961 71 622 100