Cancellation & Refund Policy

Last Updated: January 2025
Operated by TRIPERING – Intertravel Group

1. Overview

This Cancellation & Refund Policy explains how TRIPERING handles cancellations, amendments, and refunds for all bookings made through our platform, including flights, hotels, tours, travel insurance, and related services.

By confirming a booking with TRIPERING, you acknowledge and agree to the terms below, which operate in accordance with each airline’s or supplier’s official policies and international e-commerce regulations.

2. General Conditions

All bookings made through TRIPERING are subject to the terms and conditions of the respective service providers (airlines, hotels, tour operators, insurance companies, etc.).
Once payment is completed, many fares and services become non-refundable.
Any request for cancellation, change, or refund must be made in writing via email to info@tripering.com.
TRIPERING acts as an intermediary between customers and service providers; refund approvals are subject to provider authorization.
Processing times and refund amounts depend on the rules of the airline or supplier involved.

3. Flight Cancellations

3.1 Full-Service Airlines

Cancellations must typically be requested 24 to 72+ hours prior to departure, depending on the airline’s fare rules.
Cancellations within a shorter period may not be accepted.
Airline penalties and administrative fees will be deducted from any refundable amount.

3.2 Low-Cost Carriers (LCCs)

LCC fares are often strictly non-refundable once issued.
Any changes or cancellations must be requested at least 72 hours before departure and are subject to airline rules.
TRIPERING may charge a retainer fee for administrative and banking costs.

3.3 Force Majeure or Airline-Initiated Changes

If an airline cancels or significantly alters a flight, TRIPERING will assist in processing a refund or rebooking in accordance with the airline’s policy.
Compensation, if applicable, is provided solely by the airline, not by TRIPERING.

4. Hotel, Tour & Other Service Cancellations

Hotels, tours, and travel services each have their own cancellation deadlines and penalty structures, which are displayed before booking confirmation.
“Non-refundable” rates or packages cannot be canceled or refunded once confirmed.
For flexible bookings, cancellations made before the supplier’s deadline may be eligible for partial or full refunds.
No-shows or early departures are treated as fully non-refundable.
Refunds, if applicable, will only be issued after TRIPERING receives confirmation and credit from the service provider.

5. Amendment (Change) Requests

Any change to travel dates, destinations, passenger names, or services may result in fare differences and penalty fees imposed by airlines or suppliers.
TRIPERING will process amendment requests only after receiving written approval from the customer and confirmation of payment for applicable fees.
Availability of alternative options is not guaranteed and depends entirely on supplier conditions.

6. Refunds

Refunds are processed exclusively after TRIPERING receives the corresponding credit from the airline or supplier.
Typical processing times range from 15 business days to 6 months, depending on provider and payment channel.
Refunds will be issued to the original payment method unless otherwise agreed in writing.
Administrative, service, or banking fees applied by TRIPERING are non-refundable.

7. No-Show Policy

Failure to appear for a booked service without prior cancellation is considered a no-show.
No-shows are fully non-refundable and may void any remaining segments of a multi-leg booking.
Airlines may impose additional penalties or deny travel on future flights under the same reservation.

8. Special Circumstances

In cases of illness, bereavement, or force majeure events, TRIPERING may assist in submitting supporting documentation to the provider for potential exceptions.
However, approval and compensation are entirely at the discretion of the service provider.

9. Retainer & Processing Fees

TRIPERING may charge a retainer fee to cover administrative, processing, or international banking costs associated with refunds or cancellations.
This fee is separate from airline or provider penalties and is non-refundable once the process is initiated.

10. Overbooking, Visa Denial & Entry Refusal

Airlines occasionally overbook flights; compensation or rebooking will be handled directly by the airline.
Customers denied entry into a country are responsible for all resulting costs, including return tickets and fines.
TRIPERING bears no liability for cancellations caused by visa issues, invalid travel documents, or health/vaccination non-compliance.

11. Contact for Cancellations & Refunds

To initiate a cancellation or refund request, please contact us with:

Your booking reference number
Passenger full name(s)
Proof of payment and ticket copies (if available)

📧 info@tripering.com
📞 +961 71 622 100

12. Acknowledgment

By completing a booking with TRIPERING, you:

Confirm that you have read, understood, and accepted this Cancellation & Refund Policy.
Acknowledge that refunds are governed by provider rules, not by TRIPERING.
Accept responsibility for ensuring all booking details, documentation, and deadlines are accurate and compliant.